Course curriculum

    1. READ: Welcome to Being a Successful Leader

    2. READ: How to proceed

    3. READ: Advice for engaged learning in a busy world

    4. DOWNLOAD: Ground Rules

    5. POST: BSLT Community

    6. JOIN: Live sessions

    1. PREPARE: Read, watch & think

    2. DOWNLOAD: Worksheets ... Delivering the ultimate customer experience

    3. DOWNLOAD: Reference document ... Value discipline description

    4. FEEDBACK: Ultimate Customer Experience

    5. Recording ... Deliver customer experience part 1

    6. Recording ... Deliver customer experience part 2

    7. DOWNLOAD: Completed Worksheets from Delivering the Ultimate Customer experience

    1. PREPARE: Read, watch & think

    2. DOWNLOAD: Worksheets ... Improving profitability every day

    3. Katie Decker- speaking 02/08/2022

    4. FEEDBACK: Improving Profitability

    5. Recording ... Improve profitability part 1

    6. Recording ... Improve profitability part 2

    1. PREPARE: Read, watch & think

    2. DOWNLOAD: Worksheets ... Influencing and leading others

    3. FEEDBACK: Influence & Lead Others

    4. Recording ... Influence and lead others part 1

    5. Recording ... Influence and lead others part 2

    1. PREPARE: Read, watch & think

    2. DOWNLOAD: Worksheets ... Building valuable business relationships

    3. FEEDBACK: Building Relationships

    4. Recording ... Build valuable relationships part 1

    5. Recording ... Build valuable relationships part 2

    1. PREPARE: Read, watch & think

    2. DOWNLOAD: Worksheets ... Creative problem solving and decision-making

    3. FEEDBACK: Problem Solving & Decisions

    4. Recording ... Problem solving and decisions part 1

    5. Recording ... Problem solving and decisions part 2

About this course

  • Free
  • 39 lessons
  • 0 hours of video content